PQMC is committed to your full customer satisfaction. If your purchase of Products does not meet your expectations, if the Product is defective or damaged, we will be pleased to accept return of your Product or exchange it subject to the conditions as outlined in this section.
To begin the process, you must contact customer service at firstname.lastname@example.org so that we may assist you. Please note that we may ask you for pictures of the Product(s) you wish to return, and for additional information. We will provide you with all the necessary instructions to complete your return. This includes a Returned Merchandise Authorization (RMA) number which we will provide to you. Any return of Product(s) without an RMA number will not be accepted by PQMC.
Purchaser will have ten (10) days from the date of delivery to inspect the Product(s) for any damages, shortages, defects and non-conformance to notify PQMC, by contacting customer service at email@example.com, of any defects, non-conformance, or rejection of the Product(s) (other than defects or nonconformities due to damage, shortage, or errors in shipping that will be reported as set forth below). Product(s) rejected as not conforming, or as otherwise defective, shall be returned at Purchaser’s initial expense, including shipping and handling costs, but subject to reimbursement by PQMC upon confirmation of the defect claimed.
To facilitate inspection of shortages, damages, or defects, we may require additional information from you, such as descriptions, photos, or other cooperation. Factory defects may require additional time for inspection by the manufacturers, and some parts may need to be shipped directly to the manufacturer.
Acceptance by Purchaser of Product(s) delivered by PQMC shall be deemed to have occurred no later than ten (10) days following delivery of such Product(s), unless a timely and proper rejection has been made by that date. After this period, Purchaser will be deemed to have irrevocably accepted the Product(s), if not previously accepted. After acceptance, Customer will have no right to reject the Product(s) for any reason or revoke acceptance.
Some Products may require return directly to the manufacturer. To the extent that PQMC purchases a Product from a manufacturer specifically for you, such Products may be non-cancelable or non-returnable, which shall be indicated to you at the time of purchase.
All Electrostatic Discharge Devices (ESDs) or moisture sensitive Product(s) should not be opened except under controlled conditions. All returns of such Product(s) will undergo PQMC inspection upon receipt. ESD Products that have not been handled according to the standards required will not be eligible for an exchange or refund.
Returns must be made within 30 days of date of shipping date and be in the original packaging and in unused/resalable condition (except if defective as described above). Only products originally shipped from PQMC will be accepted as returns. The Product(s) shall be subject to exchange or refund at the Purchaser’s option.
PQMC reserves the right to refuse any return or exchange which do not conform to this section of the TOU. When you return a Product, your refund will be issued according to the next section of these TOU.
All refunds will be issued within seven (7) working days following our receipt of the returned Product. Your refund will be issued to the same credit card or other payment method used to make the purchase, less the delivery fees (where applicable).
You will be notified by email when the refund has been processed. Please note your financial institution may require additional processing time to credit your account.
You may cancel your order of Product(s) if the order has not yet been shipped. If you wish to cancel your order, please contact customer service at firstname.lastname@example.org to confirm the cancellation of your order, prior to receiving our email that your order has been shipped.
Products are covered for various periods by a manufacturer’s warranty covering manufacturing defects. The manufacturer’s warranty may also be extended by PQMC, depending on the Product. These warranties are displayed on the Product pages.
Warranties do not apply to Products that have been subject to abnormal use or conditions, unauthorized modifications, unauthorized repair, misuse, neglect, accident, alteration, improper installation or other acts which are not our fault including damage caused in shipping after delivery by PQMC. The warranties also do not apply to any product that has been subject to damage by external causes such as fire, flood, sand, dirt, lightning, exposure to weather, acts of God, theft, improper use, static discharge, neglect, accident or modification, or has been soldered. PQMC does not assume any responsibility for your Product design, installation or operation.
PQMC’s sole liability and the Purchaser’s sole remedy is limited to either: (1) repair or replacement of the defective Product; or (2) if after a reasonable number of attempts PQMC is unable to provide you with a Product that meets the warranty we will refund the purchase price for that Product (without interest); provided that such Product must be returned to PQMC, along with acceptable evidence of purchase, within the warranty period. Purchaser shall be responsible for shipping costs to return the Product in question.
The warranty is non-transferable if you resell the Product. The original receipt of purchase (which shall include email confirmation) shall be required for any claim made under the warranty.